Wärtsilä successfully tests remote guidance service capabilities
The technology group Wärtsilä has successfully tested its remote guidance service, creating an entirely new dimension in vessel repair and maintenance operations. Through real-time communication using voice-controlled Augmented Reality (AR) wearables and remote guidance software, ship crew members, field service engineers and shipyard personnel can communicate with shore-based experts anywhere in the world. The tests were carried out onboard the Huckleberry Finn, a roro ferry operated by TT-Lines, while sailing between Trelleborg, Sweden and Travemünde, Germany.
Simulated remote guidance service situations were carried out on the ship’s navigation equipment on the bridge and on the shaft line seals and bearings in the engine room. The Wi-Fi signal for the video sessions was facilitated by a portable on-deck LTE antenna. The onboard simulations were monitored in real-time by Wärtsilä personnel located in Gothenburg and Hamburg. The tests verified the effectiveness of the AR wearables as a means of communication, while the portable Wi-Fi antenna provided a strong signal wherever needed.
“The overall evaluation of this testing program endorses Wärtsilä’s strong capabilities in remote guidance service. Regardless of where the equipment is located on the vessel, it shows that we can provide rapid troubleshooting and technical advice, thus saving the customer both time and costs. It’s like having a Wärtsilä service engineer onboard 24/7,” said Thomas Pauly, Future Technologies Product Manager, Seals & Bearings, Wärtsilä Marine.
“This was a very impressive, professional and pragmatic demonstration of the technology. The connectivity, when operating at sea, was remarkable and the hands-free equipment meets our onboard safety standards,” said Thomas Busch, Superintendent at TT-Lines.